I am waiting, but given there are already people who have been waiting that many business days to be able to play at all, I am finding myself lacking in serious hope. According to the automated response email for it, I should allow 2-3 business days for a formal response. I am waiting to see what the response is to my support ticket.

A patch Steam automatically applies, for that matter.

The only help offered on the forums is repeated linking to a post about their latest patch, a patch confirmed by multiple users to have no effect on the problem. In a cruel twist, the DLC for the game apparently works just fine, it is only the base game itself which refuses to acknowledge it is paid for. Over a dozen separate threads by separate people who were completely unable to access the game they had paid for. Thread after thread after threadof people having the exact same issue I was. What I found on the forums was downright shocking. Errors and bugs which make games unplayable are surely the type of problem a company would jump to correct before they could cause a problem. I went to Ubisoft's forums, certain I would find someone with a solution to this problem. I still was not convinced this was an insurmountable problem. For all intents and purchases, I gave Steam (and Ubisoft by proxy) my money so I could download a ten gigabyte nothing. I systematically confirmed the game listed absolutely nothing unlocked. The game informed me I needed to unlock the base game to play custom matches. I decided to file a support ticket, then went to try out a custom game since such games tend to be where I spend the meat of my time in Heroes games anyway. The activation key that was in use by me, right at that moment, was unable to allow me to access the single-player campaign. The game told me the key was invalid because it was already in use. Still, I decided to oblige them by re-entering my CD Key as provided by Steam (again) with the further mild annoyance of being unable to copy and paste it. I was running the game through Ubisoft's own online service, in my experience that tends to be sufficient proof that I actually am legitimate. I considered this a rather silly annoyance. Which then prompted me to purchase and unlock the campaign mode.

Heroes of might and magic online old